Cancellation and Reschedule Policy for Distance-Based Consulting

Cancellation and/or Reschedule requests must be received in writing by email. You are responsible for ensuring that Atelier Rebalance received your written request. Atelier Rebalance will reply with written acknowledgement.

 

  1. If you cancel more than seven business days prior to the scheduled consultation, your consulting fee will be fully refunded.
  2. If you cancel seven or less business days prior to the scheduled consultation, 50% of the consulting fee will be refunded.
  3. Cancellations made with less than two business days notice prior to the consulting meeting date, or failure to appear for the consulting meeting, will result in forfeiture of the consulting fee.
  4. Requests to reschedule are accepted with a minimum of two business days notice. If possible, consulting will be rescheduled to another available time slot, preferably within two weeks of the originally scheduled date. The rescheduled consulting meeting must take place within three months. If the web-based consulting meeting has not taken place within three months of the original date, Atelier Rebalance will consider the consulting cancelled by you, and all deposits, fees and remaining balance will be forfeited. Due to the fact that Atelier Rebalance reserves the dates you schedule for your personal use thereby preventing us from scheduling consulting for other customers on those date(s), rescheduling is allowed on a one time basis only, with no further rescheduling permitted.

If you encounter IT problems that cause the start of the consulting meeting is to be delayed by 15 minutes or more, we may proceed and complete the consulting meeting if possible and if time permits. If not, we will work with you to reschedule the consulting meeting to the next available opening, which may or may not be the same day.

 

Atelier Rebalance reserves the right to cancel a consulting meeting at any time. If Atelier Rebalance cancels the consulting meeting due to unforeseen circumstances beyond the control of Atelier Rebalance, you are entitled to re-schedule the consulting meeting based upon availability.

 

Atelier Rebalance reserves the right to reschedule a consulting meeting at any time. If Atelier Rebalance reschedules a consulting meeting due to unforeseen circumstances beyond the control of Atelier Rebalance, the consulting meeting will continue at the next available time that is convenient for you. Atelier Rebalance is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation or reschedule.